RETURNS & EXCHANGE POLICY

Last updated: 25 April 2026

At Casmir, every piece is designed with a focus on performance, fit, and refined minimal aesthetics. If something isn’t right, we’re here to help — with a strong preference for quick and seamless size exchanges. Trusted by 1000s of customers, Casmir pieces are designed for a precise fit and are best chosen thoughtfully rather than for trial-based use.

EXCHANGES (RECOMMENDED)

We offer free size exchanges within 7 days of delivery.

No additional cost
Faster resolution than returns
Priority processing

If your item doesn’t fit as expected, we highly recommend opting for an exchange to ensure the best experience.

To initiate an exchange, please submit your request through this form.

RETURNS

You may request a return within 48 hours of delivery under the following conditions:

Size or fit concerns
Manufacturing defects
Incorrect item received

All returned items must be:

Unused and unwashed
In original condition
With all tags intact
Packed in original packaging

Returns that do not meet these conditions may not be accepted.

RETURN HANDLING FEE

A nominal ₹100 return handling fee will be deducted from the refund amount for non-defective returns.

This allows us to maintain high-quality reverse logistics while continuing to offer a smooth customer experience.

No fee is charged for exchanges.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged product:

Report the issue within 48 hours of delivery
Share clear photo or video evidence

Once verified, a full refund will be processed. In certain cases, you may be advised to discard the product.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items are not eligible for return unless defective:

Facemasks
Swimwear
Socks, caps, undergarments
Bottles and accessories

REFUND PROCESS

Refunds are processed after the returned item is picked up and passes quality inspection
Once approved, refunds are initiated within 3–5 business days
The final amount will reflect any applicable return handling fee

IMPORTANT NOTE

To maintain a fair experience for all customers:

Repeated high-return activity may result in restrictions on return or Cash on Delivery (COD) services for future orders.

CANCELLATIONS

Orders can be cancelled only if the request is made immediately after placing the order.

Once the order has been processed for dispatch, cancellation may not be possible.

If you have any further questions about Return Policy, you can contact us:

By email: support@casmirstore.com